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SHOWROOM OPEN MONDAY-FRIDAY. 9AM-4PM. ALL WELCOME
AACM’S VERY OWN FAIR TRADING TERMS
Please read the whole document, though simplied 'fair' practices have been written first.
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AACM want to interact with their clients in the fairest manner.
These terms and conditions protect both you and AACM by defining our understanding of fairness in any transactions between us.
In times of high volume, such as November and December strains on procedures become evident. Providing high quality service such as same day pack and send may not be possible and times may slip despite our planning ahead with extra staff to cope during this time. We always do our best to maintain our self-imposed high quality of service and response times.
We appreciate your patience and loyalty during the busy times.
(As time passes these terms will morph according to new situations that arise.)
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PHONE CALLS
Generally we are happy to assist customers over the phone, this has always been a key part of our strong customer service. However we would appreciate your product ordering over the internet for a streamline, accurate and secure transaction.
ADDITIONS TO ORDERS IN THE SYSTEM
ORDERS COMBINED TO ONE BOX/ORDER
AACM have always refunded when we see that the postage paid is in excess of that charged. If we can combine we will. However if 2 orders are made separately and sent separately, there may be no refund due. It is not always possible to identify and combine.
PHONE ORDERS
Generally we are happy to assist customers over the phone, this has always been a key part of our strong customer service. However we would appreciate your ordering over the internet for a streamline, accurate and secure transaction.
If you are making a phone order, we ask that you have your order listed to assist us collecting the correct products into your shopping cart. Please consider our operator’s time when you phone in.
Errors made with phone orders will be the responsibility of the customer. Please understand that addresses and even products are difficult to identify over the phone.
Generally the order will be processed on-line by our staff, so please check the invoice that will be sent to your email address provided by you and sent to your inbox.
WEB ORDERS
Our business has been set up on-line to avoid mistakes by operators – please choose carefully.
If you choose an incorrect product you will be responsible for costs incurred if you want a swap – postage and handling.
If we make a mistake packing or missing an item, we will send at our cost.
If an item is not deemed damaged or incorrect, we have the right to leave the order as is or swap at your cost.
REFUNDS
Any items chosen incorrectly, may be returned with our authority, with a 10% restocking fee applied - any product damaged in transit will be deducted form your refund - refunds will be sent as coupons to be used in your next shopping basket.
Goods must be returned in original condition for re-sale including original packaging. Due to hygiene and quality control reasons, we do not accept returns on fragrance oils, wax, colour dyes or chips. We only want to sell the highest quality product available, so you can be sure that when ordering from us that your products have not been tampered with or been diluted.
DAMAGE AND BREAKAGES
If an item breaks, we will replace it at our cost.
If an item is not deemed damaged or incorrect, we have the right to leave the order as is or swap at your cost.
We retain the right to refund the product and NOT replace. Alternatively, replacements may be added to future orders.
DELIVERY AND ADDRESSES
Please be sure that your address is correct, including the postcode.
Re-delivery will be at the customer’s cost.
Most of our deliveries will be made to home addresses. If not home they will be stored at the local Post Office for collection. If you do not collect and it is returned to us, a return postage will be at your cost.
You are welcome to provide a ‘safe to leave at….’ message - this is at your own risk, we cannot cover for any theft or loss if this is chosen.
‘Safe to leave’ is at the ultimate discretion of the Post Office – if they deem it unsafe, your parcel will not be left, but taken and held securely at your local Post Office for collection.
Australia Post Eparcel emails are sent as soon as your parcel leaves us. This includes all tracking information that you can easily access to watch your order travel to you.
If your parcel is delayed please check your tracking and call AusPost 131118
DELIVERY COST
As you progress through the site, adding to your shopping cart, the total weight will be finalised. The final calculation, using our special Australia Post rates, will be based on this weight and also your postcode.
EXPRESS POST
Express can be added by paying the extra costs involved.
Express post has a maximum weight 20kg - if you order boxes weighing more, that need to be broken down, $10 fee will be charged.
JUMPING THE QUEUE
We understand that emergencies arise, but to be fair to all our clients, orders are packing and sent in order of receipt.
Raising priority will be at the discretion of the company. There may be extra charges, eg Express Post or additional packaging fee based on cost.
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NOTE: All Australian Candle Making Supplies and Kits website has installed an encrypted SSL Certificate for your protection when using this site.
All Australian Candle Making Supplies and Kits shopping site known as candlemaking.com.au and soapmaking.com.au, (the “Site”) is a shopping website where you can browse, select and purchase products. (ABN 71 083 221 461)
Your access to and use of the Site, including your order of Products through the Site, is governed by these terms and conditions.
You agree to be bound by, and comply with, these terms and conditions. In addition to these trading terms, there are terms and conditions that apply to the use of the Site. You agree to comply with the terms of use. You can view Terms of Use. You agree to comply with all relevant laws relating to your use of the Site and your placement of any order through the Site.
You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions. Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.
You agree to provide us with current, complete and accurate details when asked to do so by the Site.
In certain circumstances, we may need to reject your order. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the Site.
Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will:
If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
If we determine that we do not have a particular Product in your order in stock, then we will use reasonable endeavours to order the relevant Product (“Back Ordered Products”). In this instance, we will notify you of the relevant Back Ordered Products and the anticipated delivery date.
Our Back Order Policy is incorporated into these terms and conditions.
Back Order Policy: we aim to only offer products for online sale where the product is readily available to ship. From time to time however, you may pay for a product that is not readily available for shipping. If this happens, we will notify you as soon as possible to let you know that the item or items are to be placed into our back order system.
We understand that you may not always wish to wait for a product where it is not readily available for shipment. If you wish to cancel this product, you can do so while the order is still in our back order system by contacting Customer Service on +61 2 9653 3600. We will refund the amount that you paid for the product.
In the instance where a product is not readily available for shipment, we will use our best endeavours to procure the product from our suppliers. We also guarantee to lock in the original purchase price of the back ordered item.
If we are not able to procure the product within this time-frame we will contact you and let you know the options which could include:
A. If we are not able to source the product from the advertised supplier, we may need to cancel the order for the product and provide you with a refund; or
B. If we are able to source the product from a different supplier at a higher price than originally advertised, we will give you a choice as to whether you wish to purchase the product at the higher price. If you decide that you no longer want the product, we will provide you with a refund of the original price paid.
We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.
You may cancel an order (whether it is accepted by us or not) by contacting Customer Service during Contact Hours at any time prior to the dispatch of that order. Once the order has been dispatched for delivery to you, then you may return the relevant Products in accordance with these terms and conditions. You agree to pay for any return/added postage and fees incurred.
We will charge you, and you agree to pay, the purchase price of each Product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable. GST will be removed from international sales at time of invoice and refunded if appropriate, once freight has been calculated.
The purchase price of each Product is shown on the product list on the Site at the time you place your order.
Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (and in particular, our Back Order Policy), once we have accepted your order, we will not change any prices that apply to the Products in that order.
If you cancel an order then:
You may pay the fees and charges for an accepted order through our secure payment gateways.
We welcome your order and payment over the phone if you prefer. Payment can be by credit card or direct deposit to our account. The order will be sent once the payment is authorised.
You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
We will provide you with a receipt at time of delivery which specifies the total fees and charges for the Products in the order.
You must check any Product delivered to you to determine if it is damaged. If you notice damage to a Product after delivery, you should notify us within 14 days of delivery. If so, you may return the product to us in accordance with this clause.
If you wish to return a Product that is not damaged and that was provided to you under these terms and conditions, then you may return that Product in accordance with our Returns Policy, 10% re-stocking fee will be deducted.
We will not pay any added delivery charges where the Products have been delivered to you, unless you are returning the Product because it was damaged.
Subject to clause 13.3, we exclude all implied terms and warranties whether statutory or otherwise, relating to the Site or the subject matter of this agreement. You acknowledge that the Site is provided “as is” and that we do not make any warranty or representation as to the suitability of the Site or a Product for any purpose.
Subject to clause 13.3, we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to this agreement.
Where any law implies in this agreement any term, and that law voids or prohibits provisions which exclude or modify the operation of such term, then the term is taken to be included in this agreement. However, our liability for breach of such term will be, if permitted by law, limited to one of the following remedies (at our option):
Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
Nothing in these terms and conditions is intended to limit or exclude any liability that cannot be excluded by law.
We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and will refund to you all valid payments received by us for those Products.
For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process.
We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time you placed your order.
See privacy policy page - click here.
If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.
Capitalised terms used are defined in these terms and conditions. In these terms:
Your access to and use of the Site, including your order of products through the Site, is subject to these terms and conditions. You agree to bound by, and comply with, these terms and conditions by browsing the Site.
If you register an account with us, you may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site.
If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.
You must not:
We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
You may stop using the Site at any time and for any reason.
From time to time, business strategies change. As such, we may in the future, stop making the Site (or any part of it) available. This will not impact any current orders that have been accepted by us.
The Site may contain links to external websites that are not operated by us or our related bodies corporate. These links are provided for your convenience only and:
This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.
